Our internet was out from wake-up time today until a bit ago. I finally had to holler into the phone, to poor Pam, “This is unacceptable. I expect to have our service up and running today.” She’d just told me it would be two days of waiting for repair.
She said some company cue card thing. I said, “Anything you say is unacceptable until you say you are fixing this problem today.” Then I said, “Look, this isn’t your fault and it’s not my fault. Just tell the service man I am unable to spend my entire life waiting, at home for AT&T to fix our internet and phone connection.”
It took over an hour but w were somehow able to fix it remotely. I felt bad for Pam. I felt bad for me, too. I felt shocked that Silicon Valley can bring the internet to the world but can’t keep it going in Silicon Valley 😎 I’ve felt this way before and said this before.
That issue was fixed then:
Kaiser hadn’t sent my premium bill for July. Their Northern California Pay Your Bill On The Internet site was down. Hahaha! When I finally reached Member Serives, I was on hold for an hour. Evidently, Kaiser is having a problem shooting out bills and, with the Pay On Line site down, well…the phones were a nightmare. When they finally picked up – I was disconnected. Grrrr. Called again. Didn’t have to wait as long. Paid my bill by phone 😉 Geez.
Don’t get me wrong. I ‘m happy to have health insurance. I’m happy to have internet and telephone. Gimme a break! It’s 2014. Companies need to start hiring more people and stop sitting on their mountains of cash.
Ellespeth steps off soap box. Let me see if I can accomplish anything creative today.